FREQUENTLY ASKED QUESTIONS
WHAT IS THE DIFFERENCE BETWEEN STANDARD AND PREMIUM SCREEN REPAIRS?
We currently offer two types of screen repairs for iPhones: Standard and Premium.
Standard screen replacements use LCD displays which makes them more cost effective to produce. The quality of these screens may differ slightly from the original manufacturer hardware. You may see differences in color saturation or viewing angles with these screens. These screens come with a 30-day Defective Warranty.
Premium screen replacements use OLED displays (for applicable models) or comparable HD displays that perform as close to the original hardware as possible. These screens present more accurate colors, have wider viewing angles and have greater impact resilience. In addition, each repair includes a free glass screen protector. These screens come with a 1-year Defective Warranty.
No matter which screen replacement you choose, we guarantee that you will be satisfied with the results of your repair!
WHY DO I HAVE TO PAY A DIAGNOSTIC FEE?
We only charge a Diagnostic Fee if we can not immediately identify the problem with your device. But don't worry! If we are able to determine the cause of the problem and can perform the necessary repair, the cost of the Diagnostic Fee will be deducted from the cost of the overall repair.
WHAT IS COVERED UNDER THE "DEFECTIVE WARRANTY"?
Our Defective Warranty is limited to screen repairs on iPhones and most Samsung phones. It covers you in the event that your screen replacement is not working as intended. If the device is within the warranty period, it will be eligible for a new screen replacement free of charge. This warranty does not apply to all devices and is voided if the screen is physically damaged in any way before the warranty is claimed in-store.
For more information regarding screen replacements and warranties, call us at (678) 705-1934.
WILL MY DIAGNOSTIC FEE BE REFUNDED IF NO SOLUTION IS FOUND?
Unfortunately, we can not provide refunds for Diagnostic Fees. The fee covers the cost of the time spent by our technicians while diagnosing your device, regardless of whether or not a solution is found.
HOW LONG WILL MY REPAIR TAKE TO COMPLETE?
Repair times vary based on the device being repaired and the type of repair being performed. Easy repairs may take only 20 minutes, while difficult repairs can take up to 2 hours. Feel free to contact us directly for a more accurate time estimate.
WHAT ARE THE QUALITY OF YOUR REPAIRS?
All parts are non-OEM components unless specified otherwise. Customers receive standard quality replacement parts for all devices, though higher quality parts may be available. We prioritize exceptional repair service, so we try to focus on providing a consistent quality of repair parts to ensure your satisfaction.